You can use Blockchain records to track customer interactions.


For example, when customer note is created, you can choose to communicate via email and capture email interaction on the Blockchain. Turn on Send Email and Use Blockchain network to verify and store when email was opened to capture interaction on Blockchain.



Note Verification


If note was opened or clicked, the verification record is created on the Blockchain. 



Verification Record


Click Blockchain verification to see the verification record.