You can track customer actions when your message is delivered to their mailbox. Tracking customer actions when your message is delivered to their mailbox provides valuable insights into recipient engagement and allows you to make data-driven decisions to enhance your communication strategy. One key aspect of this tracking is the ability to update a customer note status when your contact opens a message. Read more about data-driven insight with Omnibasis.
When your contact opens a message, a customer note status is updated for a contact.
When you setup your campaign, you need turn on Create a user note with email message and track action taken by a user for your campaign or message, in order for omniMarketer to track campaign message opening.
Navigate to omniCustomer \ Notes to see all notes sent out. You can also navigate to a specific customer with omniCustomers \ Customers, open a customer you want to manage select Notes section in customer details.
- View Customer the note belongs to.
- View Message is used to communicate with customer.
- View Campaign is used to create this note.
