When you prepare an order package, you can add customs information, which will be included when you create shipping label. 

When shipping internationally, you go through the same steps as shipping domestically, except that you need to add customs information to your shipment. Omnibasis uses this information to automatically generate the necessary customs forms for your shipment via integration with Easypost and other shipping providers. You need to pass customs information whenever you are shipping between two countries.

Navigate to your order package from Order Management or Order Packages List. In case of Order Packages List, navigate to 'omniCommerce \ Manage Orders \ Order Packages' and select Manage next to the order package you want to work on.

Go to Customs Information section. If no customs information is created, click Create Customs Information

Omnibasis will create customs information based on the order package context. You still need to provider the information we do not know:

  1. EEL or PFC:When shipping outside the US, you need to provide either an Exemption and Exclusion Legend (EEL) code or a Proof of Filing Citation (PFC). Which you need is based on the value of the goods being shipped.
    • If the value of the goods is less than $2,500, then you pass the following EEL code: "NOEEI 30.37(a)"
    • If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like “AES X20120502123456”. To get an ITN, go to the AESDirect website.
    • An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.
  2. Contents Type: The type of item you are sending. You pass one of the following: 'Merchandise', 'Returned Goods', 'Documents', 'Gift', 'Sample', 'Other'.
  3. Contents Explanation: If you specify ‘Other’ in the contents type, you must supply a brief description in this attribute.
  4. Electronically certify the information provided: select this option if you want to use electronic signature, that takes the place of the signature on the physical customs form. This is how you indicate that the information you have provided is accurate.
  5. Customs Signer Full Name: this is the name of the person who is certifying that the information provided on the customs form is accurate. Use a name of the person in your organization who is responsible for this.
  6. Non Delivery Options: in case the shipment cannot be delivered, this option tells the carrier what you want to happen to the package. You can pass either: 'Abandon', 'Return'. The value defaults to 'Return'. If you select ‘Abandon’, you will not receive the package back if it cannot be delivered.
  7. Restriction Type: describes if your shipment requires any special treatment / quarantine when entering the country. You pass one of the following: 'None', 'Other', 'Quarantine', 'Sanitary Phytosanitary Inspection'.
  8. Restriction Comments: if you specify ‘Other’ in the restriction type, you must supply a brief description of what is required.


Managing Customs Items

When shipping internationally, carriers require that you add information about the contents of your package. This information is used by the customs process for the country to which you are shipping.

To add information about your package’s contents, you need to create a Customs Item for each type of item you are shipping. If you have multiples of the same item in the package, you don’t need to create a new Customs Item for each. You just specify the number of items when creating the Customs Item object.

To add new Customs Item, click Add Customs Item under the list.  Omnibasis will precreate items based on your package context. You can choose to edit existing item using dropdown option Edit.

When creating a Customs Information item you need to pass:

  1. SKU: your item SKU or identifier.
  2. Description: a brief description of the item.
  3. Quantity: number of that item contained in the package.
  4. Currency amount: total value in currency of your order of all the items of that type in the package. Make sure select your currency.
  5. Weight: total weight in ounces of all the items of that type in the package.
  6. HS (Harmonized System) code- the six digit code for your item as specified by harmonized system for tariffs.
    • To get the HS (Harmonized System) code, you’ll need to look up the harmonization code associated with whatever product you are shipping. You can search for them on http://hts.usitc.gov/. Though some codes may be longer, you only need to pass us the first six digits of the code. Also, remove any “.” in the harmonization code before sending to us. In our case, the harmonization code for a cotton T-shirt is “6109.10.00”, so we’ll just pass “610910” as the HS (Harmonized System) code.
  7. Country of manufacture: where the item was manufactured or assembled.

Create Shipment and Attach Customs Info

Now that you’ve created the required customs information, you can now create your international shipment.

Navigate to Shipping section of the package and enter package weight or dimensions or both, click Ship Via Carrier to see the list of shipping options and pricing.

When you buy a shipping label for your shipment, shipping provider automatically create additional customs forms that you need. Most often, the customs form is integrated into the label and you can put it directly on your package. If not, the forms will be listed next to the label.

Shipping Label

Click on Shipping Label link to download shipping label.