You can view, organize, and manage digital downloads purchases in your store.
When digital download is purchased, a Digital Download record is created with an order information connected. A Digital Download can be managed by you and a customer.
You can also export your digital downloads to a file for your reference.
To view Digital Downloads, navigate to omniCommerce \ Manage Orders \ Digital Downloads
Customer with a user account, always can view a list of purchased Digital Downloads under My Account \ My Orders \ Digital Downloads. Learn more about customer interface.
Note: those navigation links are not visible if you do not have any digital downloads products defined.
Search and Filter Digital Download
You can search for digital download by code or by customer by using the advance filter. Filtering is useful when you are trying to find digital downloads that match particular criteria. For example, you could filter by Status to list all the digital downloads that have expired.
Downloading Digital File
To download the file, click Download button next to the file.
If download expired or maximum number of downloads reached, button is not visible.
Digital Download Order
To view Digital Download order, click options drop down next the card and select Manage Order
Resend a download link
Navigate to the list of downloads on a specific order under Invoice or from Digital Downloads.
Find a download and click Send Email. An email with a link to download will be send to customer.
Cancel a download
You can deactivate a customer's download link to prevent them from being able to download the product.
Navigate to the list of downloads on a specific order under Invoice or from Digital Downloads.
Find a download and click Cancel.
If you want to reactivate a customer's ability to download a digital product, then return to the order page or digital downloads list and click Activate next to the download.
Export your digital downloads to a file
You can export your digital downloads to a file to view their details in a spreadsheet. This can be useful for reviewing information about download orders.
- Navigate to a list of Digital Downloads.
- Filter the downloads you would like export.
- From a Action Menu at the top right corner select Export.