Fulfillment requests can have one of the following statuses:
Status | Description | Next Possible Statuses |
|---|---|---|
Create | The fulfillment request has been created for the a sales order and is awaiting acknowledgement by an employee at the location or a vendor. Fulfillment requests can be created manually from a sales order, and automatically when advanced order management automation is running. |
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In Progress | The fulfillment request has been acknowledged by vendor or at the location, indicating the intention to start fulfillment of the order. A fulfillment request can also have the In Progress status in the following circumstances:
For example, if a fulfillment request has two lines and only the first line is picked, the fulfillment request has the status In Progress. When the second line is picked, the fulfillment request status is set to Picked |
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Picked | Indicates that all items in the fulfillment request have been picked from shelves. If only some line items have been picked, the fulfillment request status is In Progress. |
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Packed | Indicates that all items in the fulfillment request have been packed and are ready for shipment. The Packed status is only used with shipping orders. It is not used with pickup orders. |
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Partially Fulfilled | Indicates that some items have been shipped to the customer. A fulfillment request with this status typically has at least two item fulfillment records associated with it. Items in one of the item fulfillments have been shipped to the customer, whereas items in the other item fulfillments are still being processed for shipment. |
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Fulfilled with Exceptions | Some items in the fulfillment request have been fulfilled, but other items have been rejected. A fulfillment request with this status cannot be changed or updated. | None |
Fulfilled | All items in the fulfillment request have been shipped to the customer. |
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Rejected | All items in the fulfillment request have been rejected. If the Automatic Location Assignment feature is enabled, no new fulfillment requests with the rejected line items will be assigned automatically to the location. | None |
Cancelled | The fulfillment request has been canceled. A fulfillment request with this status cannot be changed or updated. | None |
| Delivered | The fulfillment request that has been shipped has been delivered to customer door. | None |
| Lost | The fulfillment request delivery failed and package was lost | |
| Returned | The fulfillment request returned by customer | |
| Partially Returned | The fulfillment request returned by customer with less items that received. | |
| Refunded | The fulfillment request has been refunded to customer | |
| Declined | The fulfillment request has been declined by customer for delivery | |
| Pending | The fulfillment request is pending to returned by customer |