Customer Notes

Use notes to keep track of conversations and set reminders for yourself about your customers.

About Customer Notes
Every customer has a history. Use notes to keep track of conversations and set reminders for yourself to follow up with your customer. When note is created,...
Tue, 8 Aug, 2023 at 11:42 AM
Create Note
Use notes to track any kind of interactions or information flow. Navigate to customer list at omniCustomers \ Customers. Navigate to users list at omniCu...
Tue, 8 Aug, 2023 at 2:11 PM
Edit Notes
Navigate to customer list and open customer to manage notes at omniCustomers \ Customers and select View next to the customer your want to manage. Select No...
Wed, 10 Nov, 2021 at 1:50 PM
Using Notes with Notification and Scheduled Delay
You can setup when note notification is fired with a note using workflow notification and delay settings. We use notes to track customer or user interac...
Sat, 2 Sep, 2023 at 2:12 PM
Sharing and Sending Notes To Users and Customers
By default customer and user notes are private and will not be shared with users or customers. If you want a message to be sent to a customer or user wi...
Tue, 8 Aug, 2023 at 2:14 PM
Updating Note Message Automatically
If you are using message as a template for a customer note, you can set it to automatically update when message content is updated. Only notes that have...
Sat, 2 Sep, 2023 at 2:14 PM
Using Notes to Manage Tasks
You can use customer notes to manage tasks that are time bound, have reminders, must be completed and can appear on a resource calendar. To setup notes ...
Tue, 29 Jun, 2021 at 5:38 PM
Sending Notes as part of a workflow
You can configure customer and user notes to be send to an email or phone number that is configured in a workflow. For example, for a booking, if resour...
Tue, 8 Aug, 2023 at 2:18 PM